Guides for care providers,
by funding type.
Plain-English guides for NDIS, Support at Home, CHSP and DVA providers, checked against official sources and dated.
NDIS
NDIS guides.
NDIS Pricing Arrangements explained for providers
The NDIS Pricing Arrangements set the most you can charge for each support. Limits for 2026–27 apply from 1 July 2026, with a 40% loading in remote areas and 50% in very remote areas.
Read the guideNDIS short notice cancellations: the rules for providers
Support worker services cancelled with less than 7 clear days' notice, and most other supports with less than 2 clear business days, can be claimed at up to 100% of the agreed price if your service agreement allows it.
Read the guideHow to make NDIS bulk payment requests
A bulk payment request is one CSV file that claims every support you delivered to NDIA-managed participants over a period, uploaded in the my NDIS provider portal instead of claiming one by one.
Read the guideNDIS service agreements: requirements and a template checklist
An NDIS service agreement sets out which supports you'll deliver, how, when and at what price, plus your cancellation policy, how changes are made and how to complain. Registered providers must give each participant a copy signed by both of you, or record why that isn't possible.
Read the guideNDIS invoice requirements: what every invoice needs
An NDIS invoice must show your business name and ABN, the participant's name and NDIS number, the support item number, quantity and price, the claim type, the date of each support, the total and any GST. One invoice covers one participant only.
Read the guideNDIS care plans: what a support plan must include
An NDIS care plan, called a support plan in the Practice Standards, records the participant's needs, preferences, strengths and goals, the risks and how they're managed, preventive health and emergency arrangements. It's made with the participant and reviewed at least once a year.
Read the guide
Support at Home
Support at Home guides.
Support at Home contributions: rates and examples
Participants pay a contribution that depends on the type of service and their pension status: 0% for clinical care, 5% to 50% for independence services and 17.5% to 80% for everyday living, up to a lifetime cap.
Read the guideSupport at Home classifications and quarterly budgets
Support at Home has eight ongoing classifications, each with a quarterly budget. From 1 October 2026 they run from $2,757.89 a quarter at level 1 to $20,073.50 at level 8.
Read the guideCare management under Support at Home: the 10% rule
Under Support at Home, 10% of each participant's quarterly budget is set aside for care management. It carries no participant contribution and is tracked separately from services.
Read the guide
CHSP
CHSP guides.
CHSP DEX reporting: a guide for providers
CHSP providers report clients, services and outputs in the Data Exchange. Recording each client's My Aged Care ID became mandatory on 1 January 2026, and Stage 3 adds new fields from around August 2026.
Read the guideCHSP client contributions explained
CHSP clients who can afford to pay a contribution towards their services, set by each provider in line with the national CHSP Client Contribution Framework, with hardship support for anyone who can't.
Read the guideCHSP to Support at Home: what providers need to prepare
CHSP will move to Support at Home no earlier than 1 July 2027. Until then it keeps running as a grant program, which gives providers time to prepare.
Read the guide
DVA
DVA guides.
DVA card types explained for care providers
Gold Card holders are eligible for all assessed needs, White Card holders only for accepted conditions or Non-Liability Health Care, and the Orange Card doesn't cover home care.
Read the guideVeterans' Home Care services and copayments
Veterans' Home Care provides practical help at home after a phone assessment. Veterans pay a small copayment, $5 an hour, capped each week, and DVA pays the rest.
Read the guideClaiming DVA Community Nursing
DVA Community Nursing is priced from the DVA Schedule of Fees, claimed in 28-day claim periods through Medicare (Services Australia), and veterans are never charged.
Read the guide
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