Care Nexus invoices each client's contribution automatically, tracks My Aged Care approvals and annual caps, and keeps every service and contribution recorded for your DEX reporting. Ready for the move to Support at Home when it comes.
No credit card required · Australian-owned and hosted
CHSP features
CHSP works differently from individualised funding. Care Nexus follows the program rules for contributions, approvals and caps, so your billing always reflects how CHSP is funded.
Care Nexus includes the full CHSP service list from the CHSP Program Manual 2025–27, with National Unit Price Ranges for each service. Add the services your organisation delivers, and your catalogue is aligned with the program from day one.
Under CHSP, the government grant funds your services and clients pay a contribution. Care Nexus generates each client's invoice automatically at their agreed contribution and sends it to them for payment. The government grant is never invoiced, so your billing always reflects how CHSP is funded.
Set your contribution for each service within the Client Contribution Framework, by state where your fees differ. Every invoice includes a note that clients can ask about financial hardship at any time.
Where your organisation has an approved MMM loading for remote and very remote areas, Care Nexus applies it to the right services automatically, based on each client's location. Pricing and contribution invoices reflect the correct rate without manual adjustment.
Each client's My Aged Care referral is recorded against every approved service, with the approved frequency. Bookings are checked against the approval, so services stay within what has been authorised.
Spending on equipment and products and on home adjustments is tracked against each client's annual cap for the financial year. You're alerted before a cap is reached.
When a Support at Home participant also receives CHSP services, Care Nexus charges those services at full cost recovery. Participants can't use their Support at Home budget to pay a CHSP contribution, and Care Nexus enforces that rule.
Every service delivered and every contribution collected is recorded against the client, giving you the data you need for your DEX reporting.
CHSP is due to transition to Support at Home no earlier than 1 July 2027. Because Care Nexus already runs both programs, your clients, services and records move with you, and you won't need to change systems.
Everyday features
The tools every CHSP provider uses, from first referral to the portal clients and families log in to.
Complete client records with structured overviews, communication preferences, key contacts and a full activity timeline, always current and complete.
Electronic care plans, from client preferences to risk management, with goal tracking and signature blocks for full accountability.
A five-stage workflow from request to resolution, with staff assignment and a detail page for each support need.
Track services delivered against My Aged Care approvals and annual caps, with alerts before a cap is reached.
A CHSP progress notes app: shift notes are required at clock out, with photos, and sit with document storage and an attachment library, all searchable, timestamped and linked to each client.
Decide exactly what case managers, allied health professionals, family members and other providers can see, with approval workflows and access rules for people who leave the care team.
CHSP rostering software: roster against clients or locations, match carers to client preferences, and send approved hours to payroll with allowances and penalty hours split out. Care workers use the CHSP rostering app to accept shifts, pick open shifts and clock in.
Generate each client's contribution invoice automatically from delivered services. The CHSP grant is never invoiced.
A guided onboarding flow that collects funding details, emergency contacts, communication preferences and consent, cutting setup from hours to minutes.
Clients and their families submit service requests through a free portal, choosing support types and preferred times. Requests flow straight into your workflow.
One platform
Care Nexus runs NDIS, Support at Home, CHSP and DVA in one platform, with rostering, tasks and progress notes shared across every client.
Automatic location-based and time-of-service pricing, with budget tracking for every plan type.
Explore NDISEvery service claimed from the right account, with contribution invoices sent automatically.
Explore Support at HomeVHC, Community Nursing, Household Services and Attendant Care, with card checks and claim limits.
Explore DVAGet started
See Care Nexus in action with a personalised demo — tailored to your organisation’s size, services, and workflows.
No commitment required · NDIS, Support at Home, CHSP & DVA specialists available