Care Nexus runs Veterans' Home Care, Community Nursing, Household Services and Attendant Care in one platform, checking card eligibility, tracking approvals and enforcing DVA claim limits automatically.
No credit card required · Australian-owned and hosted
DVA features
Each DVA program has its own approvals, limits and claiming rules. Care Nexus manages them all alongside your NDIS, Support at Home and CHSP clients.
Care Nexus supports Veterans' Home Care, Community Nursing, Household Services and Attendant Care. Each program follows its own funding, approval and claiming rules, all managed in one platform alongside your NDIS, Support at Home and CHSP clients.
Care Nexus checks each veteran's DVA card before services are booked. Gold Card holders are eligible for all assessed needs. White Card holders are eligible only for accepted conditions or Non-Liability Health Care. Orange Card holders are flagged as not eligible.
Approved hours from each VHC care plan are recorded and tracked against services delivered. Reassessment dates are monitored, and you're alerted when a booking falls after a client's reassessment is due.
For Veterans' Home Care, Care Nexus generates each client's co-payment invoice automatically and sends it to them for payment, while DVA pays the balance. Where DVA has approved a co-payment waiver, Care Nexus stops charging the client.
Nursing services are priced from the current DVA Community Nursing Schedule of Fees and grouped into 28-day claim periods. DVA claim limits are enforced automatically, and previous fee schedules are kept as rate history, so services are always priced under the schedule in force on the day.
Community Nursing claims are prepared for lodgement through Medicare (Services Australia), with fees excluding GST. Medicare adds the GST and issues a Recipient Created Tax Invoice on DVA's behalf. Clients are never charged for community nursing. Visits cancelled with less than 24 hours' notice, or where the client isn't home, are claimable.
Invoices to DVA include the DVA file number, claim reference, TRN and approval details. Each program's weekly limits are tracked separately.
DVA doesn't fund the same help twice. Care Nexus flags a client who has both Veterans' Home Care and Household Services for the same type of support, before the service is delivered.
Everyday features
The tools every DVA provider uses, from first referral to the portal veterans and families log in to.
Complete veteran records with structured overviews, communication preferences, key contacts and a full activity timeline, always current and complete.
Electronic care plans, from veteran preferences to risk management, with goal tracking and signature blocks for full accountability.
A five-stage workflow from request to resolution, with staff assignment and a detail page for each support need.
Track each veteran's approved hours and DVA limits across Veterans' Home Care, Community Nursing, Household Services and Attendant Care.
A DVA progress notes app: shift notes are required at clock out, with photos, and sit with document storage and an attachment library, all searchable, timestamped and linked to each veteran.
Decide exactly what DVA assessors, nurses, allied health professionals, family members and other providers can see, with approval workflows and access rules for people who leave the care team.
DVA rostering software: roster against veterans or locations, match carers to veteran preferences, and send approved hours to payroll with allowances and penalty hours split out. Care workers use the DVA rostering app to accept shifts, pick open shifts and clock in.
Generate VHC copayment invoices and DVA claims from delivered services, with waivers respected and DVA limits enforced.
A guided onboarding flow that collects funding details, emergency contacts, communication preferences and consent, cutting setup from hours to minutes.
Veterans and their families submit service requests through a free portal, choosing support types and preferred times. Requests flow straight into your workflow.
One platform
Care Nexus runs NDIS, Support at Home, CHSP and DVA in one platform, with rostering, tasks and progress notes shared across every client.
Automatic location-based and time-of-service pricing, with budget tracking for every plan type.
Explore NDISEvery service claimed from the right account, with contribution invoices sent automatically.
Explore Support at HomeClient contributions invoiced automatically, with approvals, caps and DEX-ready records.
Explore CHSPGet started
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No commitment required · NDIS, Support at Home, CHSP & DVA specialists available