AI-enabled Support at Home software,
budget to claim.

Services organised the Support at Home way

Every service is classified by Support at Home service type: clinical supports, independence or everyday living. Your service catalogue matches the program structure from day one.

Every service claimed from the right account

Each service records the funding account it draws from. Spending is tracked against the correct account, with no manual allocation.

• Ongoing quarterly budget
• Care management account
• Restorative Care Pathway
• End-of-Life Pathway
• Assistive technology
• Home modifications

Participant contributions, applied correctly

Care Nexus applies the right contribution category to every service and keeps pace with program changes, such as personal care becoming fully government funded from 1 October 2026. Each category takes effect from its start date, so services are always charged under the rules in force on the day they were delivered.

Contribution invoices, generated and sent automatically

See exactly how each service splits between participant and government for full pensioners, part pensioners and self-funded participants. Care Nexus generates each participant's invoice at their individual contribution rate and sends it to them for payment.

Contribution caps tracked for every participant

Care Nexus tracks each participant's progress towards the lifetime contribution cap and the grandfathered fortnightly cap. Once a cap is reached, the participant's contribution stops and the full price is claimed from the government.

Hourly services charged by the minute

Set a single hourly rate, and visits are charged by the minute in steps of your choice: 5, 15 or 30 minutes. Minimum visit lengths are supported, and every amount is calculated to the cent.

Quoted services, recorded per participant

For services without a standard price, the agreed price is recorded in each participant's service agreement and applied automatically when you invoice.

Claims ready for Services Australia

Care Nexus prepares your claims in the Services Australia bulk-import format, ready to upload to the Aged Care Provider Portal. There's no re-keying of claim lines.

Participant profiles

Complete participant records with structured overviews, communication preferences, key contacts and a full activity timeline, always current and complete.

Care plans

Electronic care plans, from participant preferences to risk management, with goal tracking and signature blocks for full accountability.

Service requests

A five-stage workflow from request to resolution, with staff assignment and a detail page for each support need.

Funding

Track each participant's quarterly budget, care management and short-term accounts in one place, with spending to date and alerts before funds run out.

Documents and notes

A Support at Home progress notes app: shift notes are required at clock out, with photos, and sit with document storage and an attachment library, all searchable, timestamped and linked to each participant.

Role-based stakeholder access

Decide exactly what care partners, allied health professionals, family members and other providers can see, with approval workflows and access rules for people who leave the care team.

Rostering

Support at Home rostering software: roster against participants or locations, match carers to participant preferences, and send approved hours to payroll with allowances and penalty hours split out. Care workers use the Support at Home rostering app to accept shifts, pick open shifts and clock in.

• App for care workers
• Open shifts and swaps
• Student visa hour limits
• Timesheets to Xero and MYOB

Invoicing

Generate Support at Home claims and participant contribution invoices from delivered services, with each service drawn from the right account.

Participant onboarding

A guided onboarding flow that collects funding details, emergency contacts, communication preferences and consent, cutting setup from hours to minutes.

Self-service portal for participants

Participants and their families submit service requests through a free portal, choosing support types and preferred times. Requests flow straight into your workflow.