Clinical supports
No participant contribution.
- Nursing care
- Allied health and other therapeutic services
- Nutrition
- Care management
- Restorative care management
AI Enabled · Support at Home servicesSupport at Home services,
Support at Home services,
booked within budget.
Care Nexus checks every Support at Home booking against the participant's approval, quarterly budget and support plan, then applies their contribution rate on the service date. Participants and families book, change and follow their services in a free client portal.
Free client and family portal · Australian-owned and hosted
Checked on every bookingAI Enabled
- Participant is receiving services on the booking date
- Service is approved in the Notice of Decision
- The right funding account has enough balance
- Hours and visits within the support plan for the period
- Contribution category and rate valid on the service date
- Hardship, grandfathering and lifetime cap applied
Support at Home services
The Support at Home
service list.
Every service is set up under its Support at Home service type, which decides the participant contribution. Add the services your organisation delivers, then set how each one is delivered and which funding account it draws on.
Independence
Participant contribution applies. Personal care is fully government funded from 1 October 2026.
- Personal care
- Social support and community engagement
- Therapeutic services for independent living
- Respite
- Transport
- Assistive technology
- Home modifications
Everyday living
Participant contribution applies.
- Domestic assistance
- Home maintenance and repairs
- Meals
Funding accounts
Each service records the account it is claimed from.
- Ongoing quarterly budget
- Care management account
- Restorative Care Pathway
- End-of-Life Pathway
- Assistive technology account
- Home modifications account
How each service is delivered
Set per service in Service Settings.
- Rostered shift
- Task for your staff
- Client appointment
- Delivered by a partner organisation
- Charged by the minute or per unit
- Quoted in the service agreement
Booking rules
The Support at Home booking rules,
explained.
These rules run every time a Support at Home service is booked, by your team or by the participant in the client portal. They start as the rules in Service Settings, and any of them can be changed for one participant only.
The participant is receiving services on the date
The booking date must fall on or after the participant's entry date, from the Aged Care Entry Record, and before any exit date. Bookings outside that window are flagged.
The service is approved in the Notice of Decision
Each participant's approved services come from their Notice of Decision and support plan. A service that isn't approved is flagged before it is booked, so nothing is delivered that can't be claimed.
The right funding account has enough balance
Each service draws on one account: the ongoing quarterly budget, the care management account, a Restorative Care or End-of-Life Pathway, or the assistive technology or home modifications account. Care Nexus deducts the full price from that account and shows the balance left. If the balance is short, it shows by how much, because Services Australia would pay only the balance.
The classification sets the budget
The participant's classification, from levels 1 to 8, a transitioned HCP level or a short-term pathway, sets their quarterly budget. Pathways are time-limited, and bookings after a pathway ends are flagged.
Hours and visits stay within the support plan
Set limits such as 2 hours a week, 8 hours a month or 2 visits a month. Each booking is checked against what has already been used in the week, fortnight, month or quarter, so the hours left are always visible.
The price matches the service agreement
The rate on the booking must match the price agreed in the participant's service agreement. Quoted services use the price recorded for that participant.
Future dates can be held
A booking for a future date can be confirmed and held. Claims can't be made for a future date, so the booking is checked again when the service is delivered.
When a rule isn't met
Each rule is set to one of three responses. You choose per service, and can change it for a single client.
Block
The booking can't be confirmed until the rule is met. Use it where funding can never apply, such as a plan or approval that has ended.
Warn
Your team sees exactly which rule isn't met and can continue with a reason, which is kept with the booking for audit.
Suggest private funding
Only the part funding covers is booked to the funded service. The rest is offered as private funding, at your matching private service rate.
Limits for any period
Limits can be set in hours, visits, units or dollars, and taken from the program rules, the client's approval or your own policy.
- Per booking
- Per day
- Per week
- Per fortnight
- Per month
- Per 28 days
- Per quarter
- Per financial year
- Approval or plan period
Set once, customised per client
Booking rules are set for each service in Service Settings and apply to every client. Open any client's funding to change a rule for that client only. Customised rules are clearly marked, and rules can be switched off for services that need no funding check.
Invoicing
Participant contributions,
worked out for you.
Every Support at Home service splits into a participant contribution and a funding contribution. Care Nexus works out both for every service, using the rate and category valid on the service date.
Contribution category by service type
Clinical supports carry no contribution. Independence and everyday living services carry the participant's assessed rate. Categories change from a date, so personal care moves to no contribution for services delivered from 1 October 2026.
Rates from Services Australia
Each participant's independence and everyday living rates are recorded from their Services Australia letter, with a start date. An interim rate can be agreed with the participant until the final rate arrives. Where means aren't disclosed, the maximum rate applies.
Rate changes on the right date
A higher assessed rate applies from the start of the next quarter, and a lower rate is backdated to the date of the change. Care Nexus shows any difference to refund or collect.
Hardship and the fee reduction supplement
While a hardship application is being assessed, no contribution is invoiced and the subsidy is still paid in full. Once approved, the share of contributions the supplement covers is applied automatically.
Grandfathered participants and the lifetime cap
Participants approved for a Home Care Package on or before 12 September 2024 pay the same or less than before. Contributions count towards the lifetime cap, and once it's reached the participant pays nothing more.
Contribution invoices sent automatically
Each participant's invoice is generated at their own rate and sent for payment. The full price comes off their budget, and amounts are rounded to the nearest cent.
Client and family portal
Booking made simple,
for clients and families.
Participants and their nominated family members get the client portal free. Every booking they make is checked against the same Support at Home rules your team uses.
- Book with live rule checksEvery booking is checked against the client's approval, funding and limits as it's made, using the same rules your team works with.
- Hours left this week or monthSee the hours or visits left for each service in the week, fortnight or month before booking.
- Private funding when rules don't allowIf a booking falls outside the funding or limits, the client can still book it, or just the uncovered part, as private funding.
- Change days or request a new serviceMove a booking to another day, or request a new service, straight from the portal.
- Funding, services and invoicesSee the quarterly budget and every funding account, the contributions owed, services delivered and every invoice.
- Free for clients and familyClients and their nominated family members get free lifetime access to the portal.
Booking for MargaretClient portal
Domestic assistance · 2 hoursThursday, 10:00 am
- Service approved in the support plan
- Quarterly budget has funds left
- No weekly hours left for domestic assistance
Book this visit as private funding instead?
Book with private fundingChoose another day
Questions
Support at Home services,
answered.
How does Care Nexus work out Support at Home contributions?
Each service has a contribution category from its service type, and each participant has rates set by Services Australia. Care Nexus uses the category and rate valid on the service date to split the price into the participant contribution and the funding contribution.
What happens if a Support at Home participant's budget runs short?
Care Nexus shows the shortfall before the booking is confirmed. Depending on the service settings, it can block the booking, warn your team, or offer the uncovered part as private funding at your matching private service rate.
Does Care Nexus handle the personal care change from 1 October 2026?
Yes. Contribution categories have effective dates, so personal care delivered from 1 October 2026 carries no participant contribution, while earlier services keep the contribution that applied on the day.
Can families see the Support at Home budget?
Yes. Participants and their nominated family members can see the quarterly budget, services delivered and invoices in the client portal, free of charge.
One platform
Services for every
funding program.
NDIS services and booking rules
Plan is active on the booking date · Support category has budget left, with core flexibility · Hours and visit limits for the week, fortnight or month
Explore NDIS servicesCHSP services and booking rules
My Aged Care approval is current · Service has a referral code and is inside its dates · Frequency approved for the week, fortnight or month
Explore CHSP servicesDVA services and booking rules
Gold or White Card eligibility checked · Program approval current on the booking date · VHC approved hours and reassessment date
Explore DVA services
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