AI Enabled · NDIS · CHSP · Support at Home · DVA · Aged Care

AI-enabled care management,
referral to reconciliation.

Care Nexus is AI-enabled care management software that takes every client from referral, service agreement and onboarding, through service delivery with rostering, tasks and progress notes, to invoicing, funding claims and reconciliation, with minimum manual effort. Built for NDIS, CHSP, Support at Home, DVA and aged care providers.

Start 14-Day Free TrialRequest a DemoSee the client journey

No credit card required · Australian-owned and hosted · HR Nexus tools included

Active ParticipantsLive
OverviewCare PlansFundingNotes
  • Amara MitchellSupport Coordinator: J. Thompson · NDIS #43221Active
  • Robert KowalskiPlan Manager: S. Patel · NDIS #38104Review Due
  • Sophie NguyenOT: Dr. Chen · NDIS #51890Onboarding
24
Participants
6
Support Reqs
98%
Plan Utilisation

Trusted for

  • NDIS Providers
  • Support at Home Providers
  • CHSP Providers
  • DVA Providers

The client journey

From referral
to reconciliation.

Every client follows these six steps, but Care Nexus isn't one-size-fits-all: at every step it applies the rules of the client's own funding type. Their details carry from one step to the next, so nothing is typed twice and every dollar is accounted for.

  1. Step 1

    Referral

    Referrals land straight in Care Nexus. Onboard each client from the referral with a guided flow: funding details, contacts, preferences and consent in one record.

    • Referrals land in Care Nexus
    • Guided onboarding
    • Funding details captured
  2. Step 2

    Service agreement

    Create the service agreement from the referral that landed in Care Nexus, using your services and prices. For each service you select, the agreement automatically picks up the service rules for the client's funding type, such as the cancellation notice period. Then get it signed online before delivery starts.

    • Built from the referral
    • Service rules picked up from the client's funding
    • Agreed and quoted prices
    • eSign
  3. Step 3

    Service requests

    Request additional services or change existing ones: a different day or time, or a new frequency. Each request is checked against the client's own funding: for NDIS, the support category and plan balance; for Support at Home, the service category, quarterly balance and that client's funding rules. Once approved, the service agreement is updated automatically and sent for eSign.

    • Checked against the client's own funding type
    • Funding balance and eligibility checked
    • Agreement updated and sent for eSign
    • Fewer emails and phone calls
    • Clients make informed decisions
  4. Step 4

    Service delivery

    Deliver services four ways, each checked against the rules of the client's funding type and your booking rules before it's booked.

    • Rostering, for support workers and carers
    • Appointments, for therapists
    • Tasks, for support coordinators
    • Third-party providers, for services you broker
  5. Step 5

    Invoicing

    Delivered services become invoices and claims priced to the client's funding type, with client contributions invoiced automatically where the program has them.

    • Correct prices applied
    • Claims and invoices together
    • Contribution invoices
  6. Step 6

    Reconciliation

    Care Nexus syncs every invoice to your accounting system, such as Xero, MYOB or QuickBooks, where your finance team reconciles payments as usual. No invoice is typed twice.

    • Invoices synced to your accounting system
    • Xero, MYOB, QuickBooks and others
    • Reconcile where you already do
Choose your funding type

The staff journey · powered by HR Nexus

From reference check
to payroll.

Hire, screen, onboard and roster your team in the same platform that runs your clients' care, with HR Nexus built in, then send approved hours to your payroll. No copying details across.

  1. Step 1

    Reference check

    AI analyses referee responses, flags concerns and gives a confidence score, so you know who to call back.

    • AI-analysed responses
    • Concerns flagged
    • Confidence scores
    • AUD 5 + GST per candidate
  2. Step 2

    Details and documents

    Pre-employment screening: new starters enter their own details and upload the documents their role requires.

    • Employee self-service
    • Role-based document lists
    • Expiry dates recorded
  3. Step 3

    Employment contract

    Generate the employment contract from your templates and have it signed online.

    • Contract templates
    • eSign
    • AUD 5 + GST per candidate
  4. Step 4

    Onboarding

    Track each new employee until everything is complete. Nobody is rostered while a mandatory document is missing.

    • Mandatory documents enforced
    • Availability and leave set up
    • Student visa limits
  5. Step 5

    Rostering

    Roster against clients or locations, with leave, availability, documents and visa hours checked before every shift.

    • Client and location rosters
    • Open shifts and swaps
    • Worker app
  6. Step 6

    Timesheets

    Approved shifts become timesheet lines, with overtime, travel, weekend, public holiday and sleepover hours split out.

    • Built from approved shifts
    • Allowances split out
    • Manager approval
  7. Step 7

    Payroll

    Send approved timesheets to Xero, MYOB or your payroll system, with every hour already classified.

    • Xero and MYOB
    • Your payroll system
    • No re-keying
Explore rostering

Compliance built in

Compliant by default,
not by checklist.

The rules are applied as the work happens, so your team doesn’t have to remember them. When the auditor asks, the record is already there.

  • No overcharging

    Prices come from the program's own price list, so an invoice can't go over the NDIS price limit, a contribution is charged at the client's assessed rate, and a booking that would exceed the client's funding is blocked or flagged.

  • Restrictive practices managed

    Behaviour support plans, known triggers and behaviours of concern sit on the client's record, so every worker sees them before the shift. Each use of a restrictive practice is recorded in detail and ready for reporting.

  • Coordinated with stakeholders

    Support coordinators, plan managers, allied health professionals and families see only what you share with them, with approval for sensitive sections and access removed when someone leaves the care team.

  • Working with other providers

    Services brokered to third-party providers are booked, tracked and invoiced in the same record, so the client's funding and care plan stay complete wherever the service comes from.

  • Only qualified staff rostered

    A worker can't be rostered while a screening check, first aid certificate or other mandatory document is missing or expired.

  • Incidents recorded

    Incidents are recorded against the client and the shift, with notes and documents, ready for review and reporting.

  • Complete audit trail

    Every view, edit and change is recorded with who did it and when, from the first referral to the final invoice.

The difference it makes

Real outcomes for
real care teams.

Reduction in admin time per participant per week
60%Reduction in admin time per participant per week
Faster stakeholder onboarding vs manual processes
5xFaster stakeholder onboarding vs manual processes
Siloed tools needed — one platform does it all
0Siloed tools needed — one platform does it all

Care management software

One care management platform,
for every kind of care.

Care Nexus is care management software for Australian providers: care plan software, disability support software, aged care management software and community care software in one platform, applying the rules of each client’s own funding type.

  • Care plan software

    Care planning software for electronic care plans, from preferences and goals to risk management and behaviour support plans, with goal tracking and signatures. Digital care planning every worker sees before the shift.

    See the client journey

  • Disability support software

    NDIS software for disability support providers of every size, from small providers to SIL and multi-site organisations: participant CRM, NDIS rostering, invoicing and claims priced to the NDIS Pricing Arrangements.

    NDIS provider software

  • Aged care management software

    Aged care software for Australian providers of Support at Home, CHSP and DVA services: an aged care CRM and client management system, aged care rostering and scheduling software, and aged care billing software in one, each with its own rules: quarterly budgets, client contributions and DVA limits applied for you.

    Support at HomeCHSPDVA

  • Home care software

    All-in-one home care software for in-home and community care: client records, care plans, home care scheduling software, an app for care workers to accept shifts and clock in, and invoicing in one place.

    Explore rostering

How to start

Up and running
in weeks, not months.

Start with a free trial, set up the funding types you deliver, and go live with our team beside you. Timelines depend on the size of your team and how many funding types you deliver.

  1. 1

    Start your free trial

    Sign up for a 14-day free trial and choose the funding types you deliver: NDIS, Support at Home, CHSP or DVA. Each comes with its own rules, terms and price lists.

    Timeline: Day 1

  2. 2

    Import your data

    Bring across your existing participant and client records, staff details and rosters. Our team can move it all for you, securely and completely, while your team keeps working as usual.

    Timeline: Days 1–3

  3. 3

    Set up your services

    Add the services you deliver from the predefined list, then review the charges and rules for each one, such as the cancellation notice period.

    Timeline: Days 2–3

  4. 4

    Onboard your team

    Staff enter their own details and documents through HR Nexus, sign their contracts online and get the worker app. Your managers learn rostering, service requests and invoicing.

    Timeline: Weeks 2–3

  5. 5

    Go live

    Take your first referral through to an invoice synced to Xero, MYOB or QuickBooks. Families get the portal free, and our team is there while you settle in.

    Timeline: Week 4

Ready to start?Start 14-Day Free TrialRequest a Demo

Choose your funding

Software for your funding type.

Each funding type has its own rules, words and prices. Pick yours to see the features and plans that apply to you. Deliver more than one? One aged care plan covers your NDIS participants too.

Get started

Ready to bring your
care team together?

See Care Nexus in action with a personalised demo — tailored to your organisation’s size, services, and workflows.

Request a DemoContact Sales

No commitment required · NDIS, Support at Home, CHSP & DVA specialists available

Talk to us

Let’s talk about your care team

Book a demo, ask about pricing, or tell us how your organisation works. A Care Nexus specialist will get back to you within one business day.

We only use your details to reply to this enquiry.

Built by

Purpose-built software
for Australian businesses.

AppliQ TechnologiesABN 61 657 167 274 · Perth, WA

AppliQ Technologies creates intelligent, compliance-first software designed for the operational realities of Australian industries. Care Nexus is our second product — built alongside HR Nexus to give care organisations a complete business stack.

  • Australian Owned
  • Enterprise-Grade Security
  • AI-Enabled
  • Compliance-First
  • 20+ Years IT Experience

Get in touch with AppliQ