Participant profiles
Complete participant records with structured overviews, communication preferences, key contacts and a full activity timeline, always current and complete.
AI Enabled · NDIS provider softwareAI-enabled NDIS provider software,
AI-enabled NDIS provider software,
every participant, every detail.
Care Nexus is all-in-one NDIS care management software: the NDIS provider system that runs your CRM, rostering, invoicing and claims in one place. It applies the right NDIS price limit to every support automatically, from participant location, claim type and the date and time of service. Disability services and support software for providers of every size, from sole traders and small providers to SIL, support coordination and multi-site organisations.
No credit card required · Australian-owned and hosted
Jordan Lee · ParticipantNDIS
Disability / Health Conditions
- Primary Disability
- Autism spectrum disorder
- Secondary Conditions
- Anxiety
- Co-occurring Disabilities
- Mild intellectual disability
- Health Conditions
- Epilepsy, managed with medication
- Support Ratio (SW:Client)
- 1:1
- Can be Left Alone
- Up to 2 hours, daytime only
Behaviour Profile
Known Triggers
- Loud or crowded places
- Changes to routine without notice
Behaviours of Concern
- Leaves the house without support when distressed
- Refuses medication when unsettled
NDIS features
Everything you run,
in NDIS terms.
The tools every NDIS provider uses, from first referral to the portal participants and families log in to.
Care plans
Electronic care plans, from participant preferences to risk management, with goal tracking and signature blocks for full accountability.
Service requests
A five-stage workflow from request to resolution, with staff assignment and a detail page for each support need.
Funding
Track each participant's NDIS plan budget by support category, for NDIA-managed, plan-managed and self-managed participants, with spending to date and alerts before funds run out.
Documents and notes
An NDIS progress notes app: shift notes are required at clock out, with photos, and sit with document storage and an attachment library, all searchable, timestamped and linked to each participant.
Role-based stakeholder access
Decide exactly what support coordinators, OTs, plan managers, family members and other providers can see, with approval workflows and access rules for people who leave the care team.
Rostering
NDIS rostering software and NDIS scheduling software, including SIL rostering: roster against participants or locations, match carers to participant preferences, and send approved hours to payroll with allowances and penalty hours split out. Support workers use the NDIS rostering app to accept shifts, pick open shifts and clock in.
- App for support workers
- Open shifts and swaps
- Student visa hour limits
- Timesheets to Xero and MYOB
Invoicing
NDIS invoicing software and NDIS billing system in one: generate NDIS-compliant invoices and bulk claim files from delivered supports. Every line is priced from the participant's location, the claim type and the date and time of service, always on the current NDIS Pricing Arrangements, with past rates kept so old invoices still reconcile.
- National, Remote and Very Remote pricing
- NDIS price updates applied automatically
- Full rate history
- Time-of-service rates
- Every NDIS claim type
- Your own line items and GST codes
- Budget tracking for every plan type
Participant onboarding
A guided onboarding flow that collects funding details, emergency contacts, communication preferences and consent, cutting setup from hours to minutes.
Self-service portal for participants
Participants and their families submit service requests through a free portal, choosing support types and preferred times. Requests flow straight into your workflow.
One NDIS provider system
Provider software, CRM
and invoice system in one.
Whether you're looking for NDIS management software, an NDIS CRM or an NDIS provider invoice system, Care Nexus is all three, sharing one participant record.
NDIS provider CRM
NDIS CRM, client management and participant management software: referrals, participant records, plan details, NDIS service agreements, stakeholders and every contact in one place, from first enquiry to ongoing support.
- Referral intake
- Participant records
- Service agreements
- Stakeholder access
NDIS provider system
NDIS case management and day-to-day operations in one place: rostering for support workers, appointments for therapists, like NDIS practice management software, and tasks for support coordination. Every service is checked against the participant's plan and your booking rules before it's booked, and documents, notes, incidents, complaints and feedback are recorded against the participant.
- Service delivery
- Booking rules
- Rostering
- Participant documents
- Participant notes
- Incident reports
- Complaints
- Feedback
NDIS provider invoice system
Invoices and bulk claim files built from delivered supports, priced to the current NDIS Pricing Arrangements, then synced to Xero, MYOB, QuickBooks or your accounting system for reconciliation.
- NDIS price limits
- Bulk claim files
- Accounting sync
NDIS compliance software
NDIS compliance,
built in.
A compliance management system that works the way your team does: the NDIS rules are applied as the work happens, and the record is ready when the auditor asks.
No overcharging
Every line is priced within the current NDIS price limits, and a booking that would go over the participant's plan budget is blocked or flagged.
Restrictive practices managed
Behaviour support plans, known triggers and behaviours of concern sit on the participant's record, so every support worker sees them before the shift. Each use of a restrictive practice is recorded in detail and ready for reporting.
Incident management system
Incidents are recorded against the participant and the shift, with notes and documents, ready for review and reporting.
Complaints and feedback
Complaints and feedback are recorded against the participant, so every one is on file when you need it.
Only qualified support workers rostered
A support worker can't be rostered while an NDIS Worker Screening Check, first aid certificate or other mandatory document is missing or expired.
Ready for your NDIS audit
Every view, edit and change is recorded with who did it and when, from the first referral to the final claim.
For participants and families
Built for providers,
free for participants and families.
Care Nexus is software for NDIS providers, but participants and their families use it too, at no cost. If your provider uses Care Nexus, you get the NDIS participant portal free. If not, ask your provider about Care Nexus.
Request supports online
Request additional supports or change existing ones, such as a different day, time or frequency, from the free portal instead of by phone or email.
- Free for participants and families
- New supports or changes
- Preferred days and times
Checked against your plan
Each request is checked against the participant's own NDIS plan, the support category and plan balance, so you can make an informed decision before anything changes.
- Support category checked
- Plan balance checked
- Informed decisions
Sign agreements online
Once a request is approved, the service agreement is updated automatically and sent for eSign, so you can review and sign it from home.
- Agreement updated automatically
- eSign from any device
Shared with care
Families, support coordinators and plan managers see only what the provider chooses to share, and access is removed when someone leaves the care team.
- Provider-controlled sharing
- Access removed when people leave
Who it's for
Designed for every
voice in the team.
Care Nexus adapts to each stakeholder's role — showing them what matters, hiding what doesn't, and keeping the participant at the centre of every interaction.
Support Coordinators
Full participant visibility — support needs, care plans, notes, and stakeholder management in one dashboard.
Occupational Therapists
Access clinical records, care plans and assessments relevant to your practice.
Plan Managers
Monitor funding allocation, track spending against categories, and view plan review timelines.
Family Members
Stay informed with controlled access to care updates, schedules, and contact details — nothing more, nothing less.
Care Providers
Receive service request assignments, log service delivery, and track outcomes within your scope.
One platform
Every funding program,
side by side.
Care Nexus runs NDIS, Support at Home, CHSP and DVA in one platform, with rostering, tasks and progress notes shared across every client.
Support at Home software
Every service claimed from the right account, with contribution invoices sent automatically.
Explore Support at HomeCHSP software
Client contributions invoiced automatically, with approvals, caps and DEX-ready records.
Explore CHSPDVA software
VHC, Community Nursing, Household Services and Attendant Care, with card checks and claim limits.
Explore DVA
Get started
Ready to bring your
care team together?
See Care Nexus in action with a personalised demo — tailored to your organisation’s size, services, and workflows.
No commitment required · NDIS, Support at Home, CHSP & DVA specialists available