Last reviewed 27 October 2026 by the AppliQ Team. Check the sources below for the latest rules.
What counts as short notice
Clear days don't include the day notice is given or the day of the support. For business days, weekends and public holidays don't count.
| Support | Short notice is less than |
|---|---|
| Supports delivered by a disability support worker | 7 clear days |
| Most other supports, including therapy | 2 clear business days |
How much you can claim
- Up to 100% of the agreed price.
- Only if your service agreement sets out the cancellation terms.
- Only if you couldn't find other billable work for the worker.
- You can always claim less, or nothing.
How Care Nexus handles client cancellations
Each service's cancellation rule is picked up from the participant's funding and the service agreement, so nobody has to remember the notice period.
- Before a participant or family member cancels a service delivery (shift/appointment) in the client portal, Care Nexus checks the cancellation rule and tells them whether a cancellation charge applies, and how much.
- Once confirmed, the cancellation is invoiced with the cancellation noted on the line, under the short notice cancellation claim type.
- It goes to the right payer for the participant's plan: the NDIA for NDIA-managed, the plan manager for plan-managed, or the participant for self-managed.
How Care Nexus handles worker cancellations
A worker cancelling is never charged to the participant or the NDIA. When a support worker cancels a shift in the worker app or portal, Care Nexus takes them off the shift and keeps the shift for the participant.
- You can publish the shift to other suitable workers so someone else can pick it up.
- If it can't be filled, you cancel the shift and the participant is notified.
- Nothing is invoiced or claimed for a shift the provider couldn't staff.
Reports for both
Care Nexus reports client cancellations and worker cancellations separately, so you can see which participants cancel often, which workers drop shifts, and how much cancellation revenue was claimed.