DVA guide

Veterans' Home Care services and copayments

Veterans' Home Care provides practical help at home after a phone assessment. Veterans pay a small copayment, $5 an hour, capped each week, and DVA pays the rest.

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Last reviewed 27 October 2026 by the AppliQ Team. Check the sources below for the latest rules.

Assessment

A veteran with a Gold Card, or a White Card for an accepted condition, calls the VHC Assessment Agency. The agency assesses them by phone, writes a care plan and sends it to the allocated provider.

Copayments

Part hours are charged pro rata. The assessment agency sets the copayment on the care plan, and DVA can waive it.

ServiceCopaymentWeekly cap
Domestic assistance$5 an hour$5
Personal care$5 an hour$10

For providers

  • Deliver the hours on the care plan, no more.
  • Invoice the veteran's copayment and claim the rest from DVA.
  • Stop charging when a waiver is approved.
  • Watch for reassessment dates.

How Care Nexus helps

Care Nexus keeps Veterans' Home Care within the care plan and invoices copayments for you.

  • Approved hours from each VHC care plan are tracked against services delivered.
  • You're alerted when a booking falls after a veteran's reassessment is due.
  • Care Nexus creates each veteran's copayment invoice automatically from the services delivered. Once you've reviewed it, it's sent to the veteran automatically. Approved waivers stop the charge.
  • A veteran with both VHC and Household Services for the same help is flagged before the service is delivered.

Sources

Questions

Frequently asked questions.

Who sets the copayment?

The VHC assessment agency, on the veteran's care plan.

Does Care Nexus invoice VHC copayments?

Yes. Copayment invoices are generated and sent automatically, and stop when a waiver is approved.

Do I need to select the invoice line items and create the invoice manually for each service delivered?

No, not on the Professional or Enterprise plan. Care Nexus creates the invoice automatically from the services delivered, with the right line items and prices. You review it, and it's sent to the right person automatically. On the Essentials plan, you create invoices yourself, with current prices preloaded.

Put it into practice

How Care Nexus handles it.

  • Claim limits

    Approved hours and weekly limits enforced before a booking goes over.

    See the feature

  • Veterans' Home Care

    VHC care plans, approved hours, reassessment alerts and copayment invoices.

    See the feature

  • DVA pricing

    Plans for DVA providers.

    See pricing

  • DVA card types explained for care providers

    Gold Card holders are eligible for all assessed needs, White Card holders only for accepted conditions or Non-Liability Health Care, and the Orange Card doesn't cover home care.

    Read the guide

  • Claiming DVA Community Nursing

    DVA Community Nursing is priced from the DVA Schedule of Fees, claimed in 28-day claim periods through Medicare (Services Australia), and veterans are never charged.

    Read the guide

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