DVA guide

DVA card types explained for care providers

Gold Card holders are eligible for all assessed needs, White Card holders only for accepted conditions or Non-Liability Health Care, and the Orange Card doesn't cover home care.

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Last reviewed 27 October 2026 by the AppliQ Team. Check the sources below for the latest rules.

The three cards

CardHome care and nursing
Gold CardAll assessed needs
White CardAccepted conditions or Non-Liability Health Care only
Orange CardNot eligible (pharmaceuticals only)

Check before you book

Check the card, and for White Card holders the accepted condition, before services start. Services outside the card's cover aren't paid by DVA.

How Care Nexus helps

Care Nexus checks a veteran's card before services are booked.

  • Gold Card holders are eligible for all assessed needs.
  • White Card holders are eligible for accepted conditions or Non-Liability Health Care.
  • Orange Card holders are flagged, because the card doesn't cover care services.

Sources

Questions

Frequently asked questions.

Can a White Card holder get Veterans' Home Care?

Only for an accepted service-related condition or Non-Liability Health Care.

Does Care Nexus check DVA cards?

Yes. Each veteran's card is checked before services are booked, and Orange Card holders are flagged.

Put it into practice

How Care Nexus handles it.

  • Veterans' Home Care

    VHC care plans, approved hours, reassessment alerts and copayment invoices.

    See the feature

  • DVA pricing

    Plans for DVA providers.

    See pricing

  • Veterans' Home Care services and copayments

    Veterans' Home Care provides practical help at home after a phone assessment. Veterans pay a small copayment, $5 an hour, capped each week, and DVA pays the rest.

    Read the guide

  • Claiming DVA Community Nursing

    DVA Community Nursing is priced from the DVA Schedule of Fees, claimed in 28-day claim periods through Medicare (Services Australia), and veterans are never charged.

    Read the guide

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