Support at Home guide

Support at Home classifications and quarterly budgets

Support at Home has eight ongoing classifications, each with a quarterly budget. From 1 October 2026 they run from $2,757.89 a quarter at level 1 to $20,073.50 at level 8.

Last reviewed 27 October 2026 by the AppliQ Team. Check the sources below for the latest rules.

Quarterly budgets from 1 October 2026

ClassificationQuarterly budget
Level 1$2,757.89
Level 2$4,120.89
Level 3$5,645.23
Level 4$7,632.04
Level 5$10,202.32
Level 6$12,365.48
Level 7$14,944.20
Level 8$20,073.50

Transitioned Home Care Package levels

Former packageQuarterly budget
HCP level 1$2,823.55
HCP level 2$4,965.14
HCP level 3$10,808.30
HCP level 4$16,385.99

Care management

10% of each quarterly budget is set aside for care management, leaving 90% for services. There are 13 weeks in a quarter, so a level 4 participant has about $528 a week for services.

How Care Nexus helps

Care Nexus tracks every participant's quarterly budget and checks each booking against it.

  • Care Nexus creates the claims and invoices automatically from the services delivered. Once you've reviewed them, the government share is claimed and each participant's contribution invoice is sent to them automatically.
  • Each participant's quarterly budget follows their classification, from level 1 to level 8, and transitioned Home Care Package levels.
  • Care management is tracked in its own account, separate from services.
  • Restorative Care, End-of-Life, assistive technology and home modifications each have their own account.
  • A booking that would go over the remaining budget can be blocked, warned, or offered as privately funded.

Sources

Questions

Frequently asked questions.

Who decides a participant's classification?

Their aged care assessment.

How much of the budget goes to care management?

10%.

Can Care Nexus stop a booking going over the quarterly budget?

Yes. Your booking rules decide whether it's blocked, warned, or offered as a privately funded service.

Do I need to select the invoice line items and create the invoice manually for each service delivered?

No, not on the Professional or Enterprise plan. Care Nexus creates the invoice automatically from the services delivered, with the right line items and prices. You review it, and it's sent to the right person automatically. On the Essentials plan, you create invoices yourself, with current prices preloaded.

Put it into practice

How Care Nexus handles it.

  • Quarterly budgets

    Classification budgets, care management and every funding account, tracked.

    See the feature
  • Support at Home pricing

    Plans for Support at Home providers.

    See pricing
  • Support at Home contributions: rates and examples

    Participants pay a contribution that depends on the type of service and their pension status: 0% for clinical care, 5% to 50% for independence services and 17.5% to 80% for everyday living, up to a lifetime cap.

    Read the guide
  • Care management under Support at Home: the 10% rule

    Under Support at Home, 10% of each participant's quarterly budget is set aside for care management. It carries no participant contribution and is tracked separately from services.

    Read the guide

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