By service type
Clinical supports, independence and everyday living each carry their own contribution category.
Support at Home · ContributionsParticipant contributions,
Participant contributions,
invoiced automatically.
Care Nexus applies the right contribution to every service, tracks each participant's caps and sends their invoice automatically, while the government share is claimed from their budget.
Contributions
Every rate, from its start date.
By pension status
See how each service splits between participant and government for full pensioners, part pensioners and self-funded participants.
Program changes on the day
Category changes take effect from their start date, such as personal care becoming fully government funded from 1 October 2026.
Invoices sent automatically
Each participant's invoice is generated at their individual rate and sent to them for payment.
Caps tracked
Progress towards the lifetime cap and the grandfathered fortnightly cap is tracked. Once a cap is reached, the contribution stops.
Questions
Frequently asked questions.
Does Care Nexus work out each participant's contribution rate?
Services Australia assesses each participant's rate. Care Nexus applies it to every service and invoices the participant automatically.
What happens when a participant reaches the lifetime cap?
Their contribution stops and the full price is claimed from the government.
Is personal care still charged a contribution?
From 1 October 2026 personal care is fully government funded, and Care Nexus applies that change from its start date.
More for Support at Home
Every Support at Home feature, in one platform.
Quarterly budgets
Classification budgets, care management and every funding account, tracked.
Read moreClaims to Services Australia
Claims built from delivered services, in the Services Australia bulk-import format.
Read moreShort-term pathways
Restorative Care, End-of-Life, AT-HM and home modifications, each from its own account.
Read moreRostering
Visits checked against quarterly budgets and charged by the minute.
Read moreProgress notes
Visit notes on each participant's record, for care management.
Read moreSupport worker app
Carers clock in at the home and record each visit.
Read moreClient and family portal
Participants and family see the quarterly budget, contributions and invoices.
Read moreHR and compliance
Carer documents and checks enforced before visits are rostered.
Read more
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