Support at Home · Client and family portal

The participant portal,
budget in view.

Participants and nominated family members see the quarterly budget, what's been delivered, contribution invoices and upcoming visits, free.

Support at Home

What participants can see.

Quarterly budget

What's been spent this quarter and what's left.

Contribution invoices

Each contribution invoice, with how the service split between participant and government.

Online booking

On Professional, book or change services online, checked against booking rules.

Also included

Everything else you'd expect.

Free for family

Nominated family members get free lifetime access alongside the participant.

Upcoming shifts

See upcoming shifts in the app and, if you allow it, accept or decline each one.

Requests

Request a new service or a change of day from the portal.

Questions

Frequently asked questions.

Can family see the budget?

Yes. Nominated family members see the quarterly budget and invoices, free.

More for Support at Home

Every Support at Home feature, in one platform.

  • Participant contributions

    Contribution rates by service type, caps tracked, invoices sent automatically.

    Read more
  • Quarterly budgets

    Classification budgets, care management and every funding account, tracked.

    Read more
  • Claims to Services Australia

    Claims built from delivered services, in the Services Australia bulk-import format.

    Read more
  • Short-term pathways

    Restorative Care, End-of-Life, AT-HM and home modifications, each from its own account.

    Read more
  • Rostering

    Visits checked against quarterly budgets and charged by the minute.

    Read more
  • Progress notes

    Visit notes on each participant's record, for care management.

    Read more
  • Support worker app

    Carers clock in at the home and record each visit.

    Read more
  • HR and compliance

    Carer documents and checks enforced before visits are rostered.

    Read more

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